Many students were surprised to see bursar balances after receiving refund checks, an error caused by the new student system oZONE, a bursar office’s employee stated in an e-mail.
Those affected have cashed their checks and brought the money back to the bursar office to pay off their balance, but the bursar is working to make sure this doesn’t happen again.
“When batch refund checks are generated in the new student system, which this is the first semester the accounts receivable module is on-line, automated application of Title IV funds using these rules can result in a balance owed and a refund check being generated,” Max Hawkins, bursar’s office employee said.
The bursar office generated more than 4,600 refund checks through early disbursement. In the past, they never generated batch refunds until the student came into the office or until it was the end of the add/drop period.
Hawkins said the bursar’s office is working to correct this error.
“Enhancement we’re developing is an automated notification with refunds that a balance is remaining on an account. Another is to develop the option to delay printing batch checks while continuing daily direct deposit,” said Hawkins.
Students can monitor their bursar account balance on oZONE.
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TheJR 2 years, 4 months ago
Glad I wasn't one of them - that sounds pretty inconvenient for those affected.
MarciRae 2 years, 4 months ago
I still haven't gotten my refund money. First, it was because of holds that showed up on my account two weeks before classes. Then, it was because my classes weren't even in the system. Today when I called to check on my money, they told me that the information hadn't even been sent to the lender yet. Why couldn't they have figured this out last week when I called? I get that there are glitches with the new system, but some people count on getting that money when they are supposed to.